Financial Ombudsman Service (FOS)

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Should you wish to make a complaint, Dunsby Associates have a formal complaint procedure and in the first instance would request that you address your complaint to Neil Dunsby, who will attempt to achieve a satisfactory conclusion.

In the event that you cannot settle your complaint with us, you can refer it to the Financial Ombudsman Service. The link to their website is:

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Dunsby Associates Insurance Brokers Limited
4th Floor
New Oxford House
16 Waterloo Street
B2 5UG
0121 631 3051 0121 665 6280